Senior Regional IT Onsite Engineer

หน้าที่ความรับผิดชอบ Act as a backup for the Helpdesk and provide on-site L1 support to end users.Provide exceptional technical support to VIP users.Monitor and maintain IT security compliance based on Security Tower and Massaudit reports.Manage and control user accounts across Active Directory (AD), Exchange email, and Azure.Compile and submit monthly reports on IT security and CMCB deployment status.Compile and submit monthly reports on IT security and CMCB deployment status.Deliver IT training to end users on various software and hardware applications.Diagnose, troubleshoot, and resolve technical issues related to computers, software, printers, and mobile devices.Diagnose, troubleshoot, and resolve technical issues related to computers, software, printers, and mobile devices.Perform hardware setup/maintenance, software installation, and mobile device management using MDM (Ivanti).Monitor and verify USS tickets, ensuring timely resolution according to Service Level Agreements (SLAs).Participate actively as a team member in IT service projects.Provide on-call support during meetings, events, and conference calls.Maintain and support conference systems in meeting rooms.Collaborate with L2 and L3 support for escalated technical issues.Troubleshoot and resolve issues related to Microsoft 365 products.Supervise third-party vendors performing maintenance and renovations of office IT facilities.Implement and maintain IT security protocols, ensuring 100% patch updates within your area of responsibility.Continuously stay updated on the latest IT trends and technologies. / • Develop and document IT procedures and processes. •Perform other duties as assigned by the supervisor.